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[An un-cataloged item [C01-00402] from Center for Urban Transportation Research Publications [USF].]
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5 I n 1993. Metropolitan Dade County selected the Center for Urban Transportation Research (CliTR) at the University of South Aorida to develop innov ative answers to a variety of transportation problems within the county. During the term of the p!'Qject. more than ZO task orders were compk!ted. address Ing a host of tra nsportation issues. The results of the first phase of this p!'Qject are outlined briefly herein. The Metro-Dade Transit Agency (MDl'A). one of the largest in the United States. has deliberately foiiO\ved a policy of keejling a lean administrative and manage m ent staff, and so welcomed CUl'R's assistaooe. In turn. CliTR offered the County and MOTA its exper tise in transportation issues derived from "real-world' experience. includ ing managing tran sit systems in Aorida and working i n major transit agencies around the country. Many C U l'R faculty were involved i n these prqjects. and CUl'R in-house resources were complemented by subCOntractors with highly specialized expertise for solving particular problems. Within th e framework of a $1.5 million contract, CIJTR, MOTA, and Metro-Dade MPO staffs jointly developed a series of work orders addressing key issues. CIJTR established an on-site representative to coordinate all projects. This enabled CUl'R to keep abreast of transportation Issues and a broad range of community-wide developments and to coordlnate on a day-to-day basis with Ed Colby...Executive.Director of. MOTA. and Jose Mesa, Director of tile Metropolitan Dade County Metropolitan Planning Organization. This on-site. presence also allowed CUTR to respond quickly to requests by the Dade County Board of County Commissioners and the MPO. One such request was to assess proposals for major transit cor ridor investments. Other pTQjects of major signifi cance induded Joint Development Implementatio n SUpport and an MOTA On-Board Suf'ley. The joint development project resulted in Dade Cou nty entering into a lease agreement at the Dadeland North Metrorail station that will generate over $40 million for Dade County over its 90-year term. This provides a model for other transit sta tions and facilities throughout tile MOTA system. The on-board survey. the first of its kind in nine years. provided a wealth of demographic a n d travel information for cur rent and future use i n plann ing system improvements. l'ull reports on each of these prQjects were pre pared and presented to MOTA, tile Cou nty, and th e MPO. The strong working relationships and commitment to results-oriented projects developed among th e CUTR. Metro-Dade. and MOTA staffs promise a con tinuing yield of i nnovative solutions to the most pressing problems facing transportation systems in Dade County. CUl'R looks forward to contin ued productive cooperation.


. . I ... . .. . .. .. -' . .. . ... ,. ... .. . . . ..... . ., .. . .. . . .,_ .. . .... . . -. .. .. .. .. : ... ... .. !-;.. .. .. -.. .. .. .. .. -: -. .. .. . .. -. .. ... .. .... . . . .t: ... .,.., . ....... .. : .... .. .. -.... .. ...... :.:-,:. .... :. ... ..... :;:.:: ..-::: .. ............. -,t .,, o H on '".?*' O,oo .:-"!' ;: . t-:.::::: . . .. . : . ...: ';.: . :.:-. ;.:::; ... . . : ... : . : : : : .. "' . . . ; . . . . . .. . .. .. . .. ... .. .. .. . ...... . . . . .. . ... .. .. .. . .. . ... .. .. .. . .. .. . . . -. . . .. T he Metro-Dade Transit Agency. the 14th largest transit system in the nation. prepared a Strategic Management Plan in 1 99 1 that helped pnMde it \OAth direction. Soon afte< adoption of that plan. the fedel"al lntennodal Surface Transportation Efficiency Act was passed. creating a new direction for planning and provision of trans ponation S)IStems and seMce.s throughout the coontly. In 1992, Hurricane Andrew the worst natural disaster in the nation s histOI)'. destro)'ed large partS of Dade County. In 1993. the County's system of goY\llllance was changed from at large commission representatiVes to district representatives In short. radical changes atre:ting MDT.A:s intemal and extemal environments took place soon after the adoptio n of their 1991 plan. The agency recognized the need to re-evaluate its 6 . .-. .-.... ..... ._ position \'Alliin the broader community and to update its strategic management plan. It requested that CUTR coondinate this process as part of the i nterlocal agreement between Dade County and USf. CUTR's onsite representative who had been direc tor of a mid-size transit system In Florida. serwd as the faciitator for this The tasl< was to review aJ applicable plans for Dade County that provided pubk policy guidance for the near-term future Following that. a "situation audit" was conducted to identify the megatrends forces. and phenomena that were likely to affect Dade County i n the next live years This exercise was particularly meaningful. given Miami's status as an international city Many have referred to Miami as the "Capital of the Americas: I t Is one or the most dynamic metropolitan areas In the ent ire world. sullJect to intemation a l pol itics. growth. and rapid change. P lanning for such an area dema n ds substant ial vision and an appreci a tion for flexibil i ty Strategic planning does not attempt to accurately predict the future However. it forces the understanding of ongoing trends and requires the abili ty to anticipate possible fuwre events. This examina lion of the external environ ment allows an agency to


7 IdentifY opportunities and threats to its futu re suc cess. In addition to looking at external forces, strategic planning requires an agency to perform an honest self.assessment examining its (1M! strengths and weai

. r ,, .. :;; .. ,, -''0: ... : .. C1 ., ' . ... .... .. . ,, 'f. .11 f\" : ;. f.' r : .. .. " ,or .. .. .. .. -. ;.. .. ' ;.. .. . .... . .. . .. .. . '. . . : .. I .. : <. .. . } . .. . .. .. .. ... ...... .... .. ,. ,, I .. . .. ... ... ... ... . . ;..:.r: . ... .:.; ... .. . .... .. .. . .. .;:::J:..; .. ..... . ..... .... .. . ....... IV > .. .. .. ...,.,. .. .... . :.:.; . "'.:..::.. : -... : ........ .. : ... .:'.;, .. . '':-.. .. .... . .. .. .:; .. . ,. :_ .. .. :. :: : .... ... ...... .; ... . . .: . ; .. . . . . . -. . ==""':;::-. "..-:: ... .. :: . ... . . :. .: . : . : .;:. ;.'::; : .. . . . . .. ' ... ..::::. -. ' ..... h ;:.. ... ... ...... -:. .. : :;.. .. 0 .. ... ". .. :. ... :" ... ... .. ''\ .. : ... . ... . .. .; ...... :....... ... .. . .. :.: ... ... .... .. D ade C o u nty's multimoda l transit system (heavy rail. autom a ted g uideway. a nd bus) provides m ul t iple o p portu nities ror Join t devel opm e n t at ra i l stations a nd transit centers. MOTA has long understood that such facilities represent opportuni ties for creating wealth for both private and public interests Jojnt development pn!jects with pffla!e sector participants can generate new revenues for transit systems through long term leases. In addi tion to renta l income appropr1ate developments at key transit facilities can generate new ridership and passenger revenue. The location of f r equently used businesses (dry c leaners. pharmacies. day care cen ters) at transit centers and rail sta t ions ma kes tra n sfe rring fro m o n e mode to a n o th e r an opportu nit,y t o acc omp l ish routine functions rath e r t han an inconvenience. Jojnt development at transit facilities also contributes to the goals of growth management and reduces the num ber of trips that otherwise wo u ld be made by the a utom o b i l e C U T R reviewed joint development P"'!iects at transit properties across the CllUntly via te!epilone Interviews. pubfiShed reports. and produced a one-day join t develoJ)8 ment workshop sponsored j ointly by the Federal Transit Admi n i st r atio n and the Urt>an Land I nstit u te Tile review focused o n the varying approaches to joint development projects. the nature of j ojnt devel opment goals policies and procedures. benefits to the parties involved. elements Identified as contributing to SUCQ!SS or failUre. and implications for Mure j)I'Qjects Dade Countys existing requests for proposals for join t development prQjects were reviewed and sweeping changes t o th eir format were institu ted t o create a new i mage o f excitin g opportun itie s The model RFP bec:ame a positive ma rketi n g documen t as well as a solicitation. Conceptual drawings were Included to allo w poople to visuallz.e the opportunities at the sites The guiding prin ciple was to avoid assumIng that people know the benefits of locating near transit facilities. CUTR recomme nd ed the devel o p m ent of broc h ures. a prospectus describIng the opportun i ties an aggressive outreach pro gram. and a new spirit of wiling ness by the County to work With developers.


9 I n Short. better mari

. .. :: : . e :-: .. .. . . . ... .. ... . . -o4 . . ... .:.:! ...... ;: .. . .. .. .. . . : :_:. ::.. .. :r.. ,:$ ... ... . .,., I' ';': : .... w . l!''" ..... A>' + .,.,_ .. .. ... ' "' .. :;:". .. : : . ''t .. . . \ ': "" '' . a.' . .... ... .. . .. .. ,. . ... .. .. . ... .. -.. -......... . ............ :. '.: ... .. . . .... .. . / ........ .. .. "' :: < : <,... ._;.-:; ... ... ... "'" , . .. .. , .. : : ..... : .. : ;. ; :;,. . ... .. ; :\'{t' :..: : : : . .. .. . .. : . ... .. ' . -' .. .. . T he Omni and Brickell extensions of the Metromover opened in late May 1994. Original plans for the Metromover extensions recom mended that all central business district (CBD)-ori ented bus routes i n proximity to the Omni and Brickell Metromover stations be truncated at those locations. As a result. a bus transfer facility was constructed at the Omni station. and bus bays were included in the construction of th e Brickell raiVmover stations. According to the original plans. Metromover would beoome the major collector/dis tributor for Metrobus routes serving th e CBO. as it currently functions for Metrorail service. Potential benefits indude: consistency in travel time for passengers no longer caught in downtown traffic reduction of bus t raffi c In the CBD corresponding reductions i n bus miles and hours. which might be reinvested In the t r uncated routes to improve service frequencies outside the CBD CUTR conducted two stu dies for the Metromover extensions. The first study. compl eted before the opening of the extensi ons. had the following pur poses: to present current operating charac ter i stics of Metrobus service to and within the Miami CBD 10 to recommend an equitable fare transfer policy between Metrobus and Metromover to analyze the impacts on existing bus riders in terms of both travel time and cost intrOduced by transfers between bus and mover to prioritize routes for potential truncation In December 1993, CUTR and MOTA surveyed CBD bus riders to gain more Information about travel pat ter n s and willingness to use Metromover under cer tain circumstances. One Interesting finding was that bus riders were more willlng to use Metromover if it saved time than if the transfer were free.


-.............. .. -----.. 11 A review of fate alte"rla!M!S yielded a reaxnmen dation that the bus/mover transfer be treated in the same manner as the current raiVmover transfer that is. free from bus to mover and an "upgra d e" fare (curre n tly $1.00) from mover to bus. A monthly Metromover pass was suggested. and both reoom mendations were incorporated into the Fare Policy stuQy. CUTR a prioritization process for r o ute trun cat ion. This process takes Into account overall ridership. the proportion of riders who are eldetly or lla\'e a physical disabUity. transfer activity. and changes in travel time. Within each corridor (Omni and Brickel l ). a priority rank lng was calculated for all routes. The end result was that three Omnl routes and two Brickell routes were suggested a'l the best candidates for truncation. CUTR recommended that any service miles truncated as a result of the extensions be put back into Metrobus set'\1ce that was truncated. This \'AI Improve bus sel'llce to the perimeter of the CBO by Increasing frequency and In turn decreasing a r1<1ers total travel t ime. This can h e l p to offset both the Inconvenienc e ot transferring to the M etrommoer and the corresponding added travel time in mal

. . "' . . ... . . . .. . . . .. : .. .. . .. ... .. . ... . .. .. .. . . .. . : : . .. . ... .. . . . ,. ... ... . .. .. . .. ., .. ... . . ... . ... { v '" ( . >' . .. e : . . . . . .. . .. . . " . . .. ..... -. ... ... 'II' .... ... . . T his r eport presented th e resu l ts of the Metro Dade Tr ansit Agency on-board sul'ley of .. Metrobus. Metrora il. and Metromover users conducted in May and June 1 993 A primary pur pose of th i s s urvey was to assist th e Metropolitan Dade County Metropol itan Planni n g Organization (MPO) i n updating its trave l model. A general survey also has been u ndertaken for this purpose Other purposes i n c l ude measuring the impacts of Hurricane Andrew o n transit riders. providing cur rent informatio n on demograph i c characteristics of transi t users compared w ith those o f Dade County residents. and gath er i ng data on how riders use the transit syst em. CUTR designed the on-board survey a n d sampl i n g scheme and was responsible 12 for the c o n duct and analysis of th e survey Behavioral Science Research in Coral Gables admin i stered and coded the survey. ConcluSions drawn fro m the on board survey include the following: 74 per c e n t of MOTA riders are o f working age (between ZO and 59). while o nly 6 percent of responde nts re ported an age o f 65 or over. T h e relatively low percentage o f elderly riders is sur pris i ng: i t is possible that o l d er riders are less likely t o respond t o a n on-board survey 58 per cent of MOTA riders are f e ma l e 43 percen t of MOTA riders are Hispanic. 30 per cent ar e AfricanAmeri<:an. 18 percent are White/Non-Hispanic. and 9 percent are "other Metrobus shows a high e r percentage of African Americans among its r i ders. while Metromover appears t o have a h igher proportion of White/Non-Hispani c riders. Int e resting l y th e ethnic dist ribut ion of Metrorail respondents matches th e overall county dist ributio n very c losely. 63 percent of MOTA riders are from households with incomes less than $20.000 39 percent of MOTA riders are from h o useholds with n o vehicles. S9 percent of MOTA trips are work-based (i.e .. e i ther begi n or end at work). rang in g from 54 per cent of Metrobus trips t o 83 percent of Metromover trips: 9Z percen t o f MOTA t r ips a r e home-based.


13 57 percent of MOTA riders pay their fare in cash. WhUe 6S percent of Metrobus passengers pay In cash. on!)' :36 percent of Metromover and 30 per cent of Metrorail passengers pay cash. 72 percent or respondents use transit at least ftve days per week. 55 percent or MOTA riders have used the system for more than two years. Nearly one-third (32 percent) of riders are new to the transit system in the past year. including 17 percent using MOTA for than six months. 37 percent of respondents report that they do not need a transfer to make their trip. This per oontage vanes trom 31 percent ror Me1rornoYef to 4S percent tor Metrorall : 63 percent report the use of at least one transfer. The peroontage of riders transferring may be overstated for SEN eral reasons. as noted in tile final report. The overall portrait of MOTA rldersllip that emerges from the onboard survey is fairly typical of transit ridership nationwide. Compared to the Dade County popul ation. MOTA riders have a greater ten dency to be lowlncome. femal e. African-American, and from households with no vehides. MOTA pas sengers use the tranSit system frequently. pay by cash to board. and are generally longtenn riders. The most typical means of access and egress is a shortwalk:-espedally fi:>I'"Metrobus riders, The most lnterestlng survey results involve the dif f'erences among the three MOTA modes of transit and the effects of Hurricane Andrew. Metrobus rid ers are mUCh more likely to ftt the classic picture of the tranSit-dependent those who have no ottler travel options available. Metrorail riders are very similar to the typical county resident in b'!rms of eth nldty. Income. and vehicle ownership. Metromover riders are more upscale in demograph i c terms. The on-board survey results provide a s n apshot or ridership demo graphics and travel behaVIor In 1993. These results can serve as a baseline for future surveys and aBow MOTA to track ridership changes CM'f time Ct1TR recommend ed that MOTA con duct an on-board survey on a bl annual basts in o r der to IdentifY trends I n transit usage and travel behavior. "'-"'''"'"'' -


' l ;. ... ' .. . .. r. . . .. . . ... . ' . .. .. : . . . . .. .. . . .. .. . . . . . .. }" .. . .. ... .. ,, -.. -. ... ., . ' .. ... ... -. .. . .. .. . . .... ..... ..... .. .... . . .. -....... . -..... . .. .. . "' .. ... . . ... . ..... . .. ... . . .. .. .. . .. .. . ' . : .. . .. . . . . .. ... -. -.. ' .. . . -. . T he Metropolitan Dade County MPO identified a need to update Its travel demand models specifically the moele choice moelule. To assist in these elforts, CUTR designed questionnaires and sampling plans for both a tranSit onboard survey and a general travel survey. The on boar d survey design Is presented In a n earli er sect ion of this report For the general travel survey design. CUTR reviewed survey Instruments and data collection and analysis procedures used in recent regional surveys In nine major metropolitan areas across the United States. One recommendation resulting from this review was a combination telephone/diary survey technique that explicitly addressed concerns and srnplifled the atlility of surveyors to clarify incofl. sistendes I n responses I mmediately 14 CUTR recnmmencled a samprmg plan to proeluoe a level of precision of +I 2.0 percent for household data and +I 0.7 percent for travel data at a reason able cost. The final report includes an out l ine of sur vey and data analysis procedures. CUTR also provld ed a t rip diary form and proposed telephone int e r view scripts f or the general travel survey. Subsequent to the fin a l report in April 1993. t h e Metropoli tan Dade County MPO contracted with a local prtwte survey research firm to conduct the general travel survey. The recommended CUTR procedures. techniques. and diaries were used with mlnor modltlcatlons. and survey results have been lnoorporated in reloisions to oounty travel demand modEls


15 CUTR conducted thl s study to examine jitney enforaarnent strategies In other major ci1il!s In the United States In ..nidllegal and iDegal jitneys are in service Jitneys twiCaiiY are passenger vans that seat 20 persons or fewer and operate by picking up and discharging passengers along streets for an estabUshed fee. There is a lengthy h is tory In Dade County of authorized jitney service I n particular neighborhoods and travel corridors. OVer the past several years. MOTA has suffered decUnlng ridership oo bus routes where competing illegal jitney has arisen and made major Inroads. In the wake of Hurricane Andrfm. Metropolitan Dade County received a federal grant to provide local transportatio n for residents In the hard -hlt southern portion of the county. MOTA made arrangements to hire all quaU!Iecljitney operators to serve specific areas of southern Dade County under MOTA supervision. Along with i mpnl\ling transportation in the hurricaNH'aYaged areas this action resulted in notireable Improvements in ridership on MIYTA routes where jitneys had previouslY operated. The problems posed by i llegal jitneys are twofold. Flrst. the jitneys siphon ridership and revenue from th e most heavily-used local bus routes. where publlc transportation is generally most effecti\oe. Second. the Illegal j itneys create a public safety problem In enf'orament actionS. between 40 and 65 percent of 5umrr\Oi\seSIiaili!

I Ull l l I U II J l I I r Jl Ill U Iii I I I U I I I J -. I IIUII I !ffi; fk U U I I - I II I I I I ll !'rlrlf .... I .. GfJft ... I . . . .. . . : ,'. 8'1 ,.t;., II H tl .... nra 811 T he purposes of this study were to obtain infor mation on the usage pattern s behavior, and motivation of MOTA riders who pu rchase the month ly MetropaSs and t o develop a technique to predict the propo rtion o r r id e rs who choose each of three fare payment modes (pass tol

17 T he purpose of this ptC!ject was to delle!op a long-tllnn fare poticy for MIYTA. As part of this effort. ClfTR examined existing and historical fare struct\Jres In Dade County, fare policies at other multimodal transit agencies. and elements of tran sit fare policy These e lements lndude full price and d i s counted fares, mu l tlmodal fares, premium service fares. transfers vAthln the transit system. transfers to/fl"om other transit systems, passes. ticl

I .. . . . . . . . .. .. . . . . . .. .. .. 0 . -. . . -. -. .. The term Intelligent Vehicle Highway Systems (IVHS) is used to describe prQiects that apply advanced technologies to improve the efficien cy and capacity of transportation systems. Advanced Public Transportation Systems (AP'l'S) is the applica tion of advanced technologies to public transit modes. Passage of the lntennoda l Surface Transportation EffiCi ency Act (ISTEA) in 1991. with its emphaSis o n IVHS. focused national attention on this emerging field by a uthoriZing $660 million in appropriations over six years. Yet. for many pubfic transportation systems, including MOT A the tunc tions and technologies dassif\ed under the rubric of IVHS are not new. In fact MOTA already employs or is planning to instal several technologies which the 18 Federal Transit Admlnlstrat'ton classifies as "advanced" public transportation. such as intelligent fare collection bOxes, automatic vehicle location. a n d route planning software The purpose of th i s study was to develop an overall p lan ror t h e Implementation of APTS at Metro-Dade Transit Agency. The report o utlined a suggested plan of action concentrated over five areas of need. as currently Identified bY MOTA. which lend th em selveS to APTS technology applications These areas are: "smart cards.or other adVanced media for mul timodal and possibly multijurisdictional fare pay ment real-ti me vehicle maintenance monitoring and passenger counting real time mu l ti-lingual telephone infonnation system passenger Informatio n displays j i tney monitoring The report a lso i dentified an eight step Imp lemen tation p lan for a n operational test of APTS technolo gy and recommended real-ti me passenger Informa tion displays as the first APTS program element


19 T his prqject examined the feaslblll1;y ot cre a ting a pedestrian promenade the Bayside comm ercial development and the Miami-Dade Community College campus In downtown Miami to achieve multiple public purposes. The study included the following : review d existing studies of the downtown area: mapping of b afllc. utilities. land use. transp

. - -. . .. " .. .. ... 1. p r.t;'.! : : : }. .. ... .. ... . .. : .. '! .:. -. .. . .. -. ; -. .. : ,_ -.. .. .. '. "' -. . . .. ..-.. .. ;."! . ... . -. ... ... : '' : . -.. ... ., -.. .. ... .. .. -.... .. .. ; .. ..., .. . .. .. . -. .. ... . .. ... . .. . . .. -' ... .. ...... -. . ... ... ...... .. .. . . ... .. -.. . .:.: ._._ . . . :. :; ... : .:.: .: ... ... -. T he purpose of ttliS work order was to pi"O'Ade techniCal assistanCe to Metro--Dade Transit Agency throughout the phase-in or the new Special Tran sportation Sefvlces (STS) brokerage program The new broker (COMSIS) replaced a carrier that had been proVIding MOTA's paratra nsit serVIce for more th a n IS years. At the same tim e MOTA elected to begin operati n g paratransit serVIce itself as one of the serVIce proVIders. Because MOTA had estab liShed an unusual role for itself-that of contract adminiStrator (overseeing the broker) as well as paratransit operator (serVIng as an operator for the broker)-the transi t agency requested technical assistance from COTR in three major areas: 20 determination or how tile broker would distrib-ute paratransit trips to seNice providers Cletermlnation of hoW MOTA would function both as a contract administrator as well as service proVIder devel opment of a video training program for MOTA's paratransit operations staff Several options were evaluated for th e broker to use to distribute trips among STS service proVIders induding MOTA. during the siX-month phasei n of the new serVIce. MOTA elected to transit io n trips on an alphabetical basis to avoid negatively impacting any of the current carriers that were operating in specific parts or the service area On-going assistance was provided to MOTA's STS managers l n the areas of ADA dien t efNJibility and certification. driver training. reporting. and other operational Issues. Americans with Disability Act (ADA) certification procedures were reviewed and suggestions were made for Improving the forms and process to be In compl iance with the ADA regu la tlons. The driver trai n ing program used to trai n MOTA's new par atransit proVIders was reviewed. a n d recommendations to e nsure compliance wi th safety standards requ ired u nder Rule 14-90 of the Florida Administrative Code were made. A Video training program was developed for MOTA paratransit operations staff and was a imed primarily at the reseNations and customer service staffs although additional materials were delleloped for managers as weu.


21 A t the request of t t\e M etropolitan Dade County MPO, CUTR conducted a study to evaluate the feasibility of establishing a countywide "Bil

' . . . . ,, . .. .. .. . .. .. . . . :; .. .. .. .. . .. -.. . . .. . . . .. .. "' .. .. ., ... " ,, .. ,. ,. " . .. . " .. .. .. . .. .. .. " .. . . .. .. . . . . ... . .. ... .... . " . . . . . .. . ., .. . . ..... . .. . ... .. . .. .. . . . . . .... . . . . .. ' ..... . .. .. . . . .. ... ..... . ,. n ' . . . . '. ... . ......... .. .. . . ::. ........... . .---:::.:.: ::::-;.:;. ; : .:. .' . ... '. ., . .... . ...... -. . .... .... ... :: . . : ... ::. :; ..... .. -. .. T his study reviewed various labor productivity issues for bus operators at MOTA. MOTA's cur rent and historical l abor practices and trends in sel ected productivity performance measures were reviewed. a n d MOTA was compared to peer systems nationvvide i n terms of these productivity measures The peer and trend a na lyses concluded that MOTA was not out of the range of Its peer systems for mos t productivity measures A review of current MOTA labor practices and surveys on procedures at other transit agen c ies Jed to the develpment of several recommen dat ions: MOTA s h ould chall enge the "past practice" justifi catio n that i nterprets the guarantee of 40 plat form hours of work as meani n g time spent behind the wheel of a vehicle i n revenue service. This results in excess sch edu led overt i m e and is n o t i n accord with standard i ndustry practice T h e agency sh9ui d act ively p ursue p lans to pur chase a new compu t 22 MOTA should take steps to revise its attendance control progra m to be more effective and should increase awareness within the agency that absenteeism will be closel y monitored as a high priority. At the same time. MOTA should under take an i nterna l trai n i ng/ed u cational effort and shoul d consider positive i n ducements for bus operators who use mi nimal sick days. The agency should examine and revise t he sys tem by which operators select the i r vacation times I mprove ments in absentee rates and vacation selections shoul d allow MOTA to reduce the s ize of its extra board. MOTA should pursue favora ble resolution of the issue regardi n g the allowable percentage of part time bus operators at MOTA. MOTA is alone amo n g the systems In hav i ng union n egotiations done by its parent entity (Dade County) as part of larger negotiatio n s with ali County emp loyees. erized schedul i n g package. The new generatio n of "grap h ic" schedule systems i s faster and Jess l abor in t ensive and provides opti m ization capabilities and greater integration of the components of the scheduling process. MOTA E mployee Productivity Pattern bargaining lim its MOTA's abil ity t o raise trans itspe c i fic issues i n negoti-ations.


23 C UTR's staff indudes professionals from a vari ety of backgrounds including transit opera tions Staff with this experience oontrlbuted to the Metro Dade Transit Agency's development of a practical bus operators procedures manual. This project required review of prellmlnaJY worl< prepared by MOTA staff. lntefViewing key managers at MOTA. reviewing bus operator manuals from othe<' transit agencies. analyzing pertin ent local. state. and federal requ irements. and d r afting a final document for MOTA review and approval. The bus operators' manual oompiles the most Important information that new and veteran bus oper ator s need to know. I n c lUdi ng: basic rules to observe when operating a bus app6callle Dade County personnel rules key provisions of th e Collective Bargaining Agreement bus operator conduct and tile importance of public relations how t o deal with difficult passengers and unusu al incidents how to accommodate people with special needs. including the disabled the im portance of safety and what to do in the event .of .accidents communications protocol and procedures to fOllow during emergencieS T h e bus operators' manual serves as a vita l com munications tool for employees who perform th eir serviOeS In the field and are expected to be pubic ambassadors fur the entire agency. The manual i s time ly given the strong recent trend in tile transi t industry toward putllng cus tomers first. This tnend has grown out of the 1btal Quality Management philosophy and Is particularty re levan t fur a people-moving business such as public transpo rtation. Front-line employees who are in direct contact with the public every day need to appreciate the importanoe of what they do and know that they are valued by the agency. Safety is always a paramount concern t o operators and the tran sit agency. and the compila tion of all necessary rules and procedures in one easily referenced manual is of great value as an orientation for new operators and a review ror veteran employees.


!1; H !i; 11 l f,l at 0 I' I if UH g : .. JIJ i1' II ;l" < . : .. .. ll ' . . .,, i'OO .... J ill 1$ "' 1'1 'A'iJ n i; r, f ;it!! 'ii9 The goal of this study was to present the Metropolitan Dade County MPO with informa tion that will seM! as a major foundation for the larger countywide par king study to be undertak en i n 1995. The CUTR study d i d not recommend specific parking policies. However. the study did rec ommend that a cooperative, comprehensive. county wide parking policy be that was flexil:>le and responsive to Site-specific needs. The study methodology involved a comprehensive review of parking related l i t erature and a review of parking related state, county. and muni<:ipal statutes. cOdes. and ord inances. Over 1 00 books. p ublications. and articles were reviewed for the study and 27 were inc luded in abstract fomn. These 24 abstracts were referenced under the seven general questions that the study was assigned to address. An extensive bibliography was also included in the study report The 1994 Florida Statutes were searched for ing related individual statutes. and these were pre sented i n an appendix to the neport. along with the Dade County Code and the relevant ordinances from the 2;7 municipalities i n the county. These statutes and ordinances were discussed along with four previ ous parking policy studies that had been conducted invoMng Dade County or Miami. Additiona lly, a set of municipal parking regu l ation matrices were oped so tha t a cross:iurisdictional analysi s can more readilY be performed


25 A t the request of the Metropoitan Dade County MPO, CIITR produced a report titled "Proposals f o r Transit Cor ridor Investme nts in Dade County: An Assessment" that revie w e d the status of p rogress in Improvin g transit service in six different corridors. The County's P rogram of Interrelated l'rQjects (PIP) relies on a var1ety of fund ing sources. taldng advantage of the new flex1ble funding provisions of the lntermodal SUrface Transportation Efficiency Act o f 1 991. O n e I n n o vative feat u r e of t h e PIP i s t hat It does n o t establls h pri orities or set a ri gid innplementation schedule for the candidate pi'Qjects, preferring instead to actvance the entire program as fUnding from the various sources becomes available. CIITR endorsed the approach taken by Oade County, partic u l arjy the flexibili ty o f fered by the P I P to proceed with prQjects as fu nds become available. The neport alSO recommended against any efforts to reprogram presenlly eannar1

. . . . .. .. . . . . . .. . ... T he Center for Economic Forecasting and Analysis at Florida State University, in cooper a tion with CUTR. conducted a study on the eco nomic and legal implicat ions for establishing a trans portation uti lity fee for Dade County. A Transporta tion Utility Fee. o r TUF. treats roads as a public utility and users are charged fees for services rendered locally. Dade County commiSsioned the study to col lect infonnation on TUFs as a revenue generation tool for County transportation prqjects. The analysis identified six questions that must be asl

CUTR tenter for Urban Transportation Research Coli* ot Engineer ing UniversitY Of Soot h Florida 4202 E Fowler Avenue. E N S 1 1 8 TOmi>O. FL 33620 5350 (8131974 3 120. rax (8131974168 ('mail brostM" e ng.usf.edv GNv L Bron Di!tor CUTR Project Team klc.'4 .. 'l[X-r f !'J;)n" ! R, ...... . .. f ... -: ::'j Stw111 Pokln Pt. f\! vJt'll Oirtno5 Laurol.actlaf>ce Ros<>ald Sheck O..lgn/Edltl n g Patricia Hendefson 00519 M.,.>O Betln l'llologr'l>f\y Argok>Hotnondet. MeDode CMnona Cticllton. MOTA M atkettng Department . . . .. ---....,.. -.. .-. ... .... ..... 'T